bd35com Privacy Policy

1. Data Controller Information

This Privacy Policy applies to the online gaming and sports betting platform operated under the brand name bd35com, accessible at bd35com.net. For the purposes of this policy, bd35com acts as the data controller in respect of all personal data collected from players who register and use the platform.

If you have any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by bd35com, you may contact us at any time using the details provided in Section 11 of this document. Our data protection contact operates in English and is available via the support email address listed at the foot of every page on this site.

2. Information We Collect

bd35com collects personal data from players through several touchpoints: account registration, ongoing platform use, payment transactions, customer support interactions, and — where consent is given — marketing communications. The categories of data we collect are described below.

2.1 Account Registration Data

When you create a bd35com Player Account, we collect the following information directly from you:

2.2 KYC Verification Data

For account verification and fraud prevention purposes, bd35com may request one or more of the following identity documents. These are processed and stored separately from general account data with additional access controls:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (a screenshot of your bKash, Nagad, or Rocket account registered under the same name as your bd35com account)

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, bd35com records the following data in relation to each transaction:

• Transaction amount in BDT (৳)
• Transaction reference number issued by the payment provider
• Payment method type and registered mobile number (for mobile wallet transactions)
• Date, time, and status of the transaction
• Account balance before and after the transaction

bd35com does not store full payment card numbers, CVV codes, or mobile banking PINs. Financial credentials are processed directly by the relevant payment provider and are not transmitted to or stored on bd35com servers.

2.4 Technical and Usage Data

When you access the bd35com platform, our servers and analytics tools automatically collect certain technical data that helps us maintain platform security, diagnose errors, and improve the user experience. This data includes:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation path
• Game sessions opened, bet amounts placed, and outcomes recorded
• Error logs and crash reports

2.5 Customer Support Data

When you contact the bd35com support team via email, live chat, or any other channel, we record the content of that communication, including your account details as provided, the nature of your query, and the resolution provided. This data is retained to maintain a support history and to identify repeat issues.

3. How We Use Your Data

bd35com uses the personal data it collects for the following purposes. Each purpose is grounded in a lawful basis — either the performance of a contract (operating your Player Account), a legal obligation (KYC and anti-money-laundering compliance), or a legitimate interest (platform security and fraud prevention).

bd35com does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review (for example, due to suspected bonus abuse or unusual transaction patterns), a human compliance officer reviews the case before any action is taken.

4. Data Sharing and Disclosure

bd35com does not sell, rent, or trade your personal data to any third party for commercial gain. Your data may, however, be shared in the following limited and controlled circumstances:

4.1 Payment Processors

To process deposits and withdrawals, bd35com shares the minimum necessary transaction data with the relevant payment provider (bKash, Nagad, Rocket, Upay, or the receiving bank). Each payment provider operates under its own privacy policy and is independently responsible for the data it processes on its own platform.

4.2 Game Providers

Game sessions on bd35com are operated by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a pseudonymous session token and your in-game activity data in order to deliver the game. They do not receive your full name, email address, or payment information directly from bd35com.

4.3 Legal and Regulatory Disclosures

bd35com may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally compelled to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. bd35com will notify affected players of any such disclosure where legally permitted to do so.

4.4 Business Transfers

In the event that bd35com undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any material change to the way their data is handled as a result.

5. Cookies and Tracking Technologies

The bd35com website uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather anonymised analytics on how the platform is used. The following categories of cookies are in use on bd35com.net:

bd35com does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You may manage optional cookies via your browser settings. Note that disabling functional cookies may affect some platform features such as saved preferences and responsible gaming tool configurations.

6. Data Retention

bd35com retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to any overriding legal or regulatory obligation to retain data for a longer period. The following standard retention periods apply:

• Active Player Account data: Retained for the full duration of the account's active status plus 5 years from the date of account closure, in line with anti-money-laundering record-keeping requirements.
• KYC documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping best practice.
• Customer support communications: Retained for 3 years from the date of the last interaction.
• Technical and usage logs: Retained for 12 months on a rolling basis, after which they are deleted or fully anonymised.
• Marketing consent records: Retained for the duration of the consent period plus 2 years, to enable demonstration of consent if challenged.

At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous in line with industry best practice. Players may request early deletion of non-legally-mandated data by contacting the support team — see Section 7 below for details of your data rights.

7. Your Privacy Rights

As a player on the bd35com platform, you hold the following rights in respect of the personal data we hold about you. These rights may be exercised free of charge by contacting the bd35com support team at [email protected]. bd35com will respond to all valid data rights requests within 30 calendar days.

8. Data Security

bd35com implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• Transport Layer Security (TLS 1.3): All data transmitted between your browser and the bd35com servers is encrypted using TLS 1.3, the current industry standard for web encryption.
• AES-256 Encryption at Rest: Sensitive data fields — including passwords (stored as salted hashes), KYC documents, and financial records — are encrypted at rest using AES-256.
• Access Controls: Access to player data is restricted to authorised bd35com personnel on a strict need-to-know basis. All internal data access is logged and reviewed periodically.
• Penetration Testing: The bd35com platform is subject to periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): bd35com strongly recommends that all players enable 2FA on their account. 2FA is available via authenticator app and SMS verification and is available at no additional cost.
• Incident Response: In the event of a data breach that poses a material risk to affected players, bd35com will notify impacted users via the email address on file as promptly as practically possible.

While bd35com takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords and to report any suspected unauthorised access to their account immediately.

9. Third-Party Links and Services

The bd35com platform may contain links to third-party services, including game provider interfaces operated by Pragmatic Play, Evolution Gaming, Spribe, and others. While bd35com carefully selects its provider partners, we are not responsible for the privacy practices of third-party platforms. Each game provider and payment processor operates under its own privacy policy, and bd35com encourages players to review those policies independently.

bd35com does not embed third-party social media plugins, advertising scripts, or external tracking pixels on its platform pages. Whilst standard CDN-hosted libraries (such as Bootstrap) are used for front-end rendering, these do not collect personally identifiable information on bd35com's behalf.

10. Changes to This Policy

bd35com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via the email address on file and publish the updated policy at bd35com.net/privacy-policy with a revised "Effective Date" at the top of the document.

Continued use of the bd35com platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revised Privacy Policy, you should stop using the platform and request account closure in accordance with the procedure described in the Terms & Conditions.

11. Contact and Complaints

If you have any question, concern, or complaint relating to this Privacy Policy or the way bd35com handles your personal data, please contact us in the first instance using the details below. Our support team operates in English and aims to acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 7 business days.

Privacy enquiries: [email protected] — please use the subject line "Privacy Enquiry" so your message is routed to the correct team.

If you are not satisfied with bd35com's response to your privacy complaint, you may escalate the matter in writing to the Compliance team at the same email address, marked for the attention of the Compliance Officer. bd35com will endeavour to resolve all escalated complaints within 30 calendar days of receipt.